Privacy Policy

BookMeraSafar ("we", "us", "our"), operated from RZD-19B, Mahavir Enclave, Main Palam Road, New Delhi – 110045, is committed to protecting the privacy of every visitor and customer who uses www.bookmerasafar.com (the "Website") or contacts us by phone, WhatsApp, email or enquiry forms.

This Privacy Policy explains what personal information we collect, why we collect it, how it is used and protected, and the choices available to you. By using our Website or sharing your details with us, you agree to the practices described in this policy.

Information you provide directly:

• Contact details – name, mobile number, email address and city when you fill an enquiry form, request a quote, subscribe to our newsletter or contact us via call/WhatsApp.
• Booking details – travel dates, destination, number of travellers (adults/children), package tier preference, hotel and vehicle preferences, and any special requests.
• Traveller documents – where required for bookings (e.g. international packages, visa assistance, hotel check-in), we may collect ID proof such as Aadhaar, passport or PAN details. These are collected only when necessary for your booking.
• Payment confirmation details – transaction reference numbers, UPI IDs or payment screenshots shared by you to confirm a booking. We do not collect or store your card numbers, CVV or banking passwords.

Information collected automatically:

• Device and browser type, IP address, pages visited, time spent and referring website, collected via cookies and standard server logs to improve our Website.

We use the information collected to:

• Respond to your enquiries and share package details, quotations and itineraries.
• Process and confirm your bookings — hotels, vehicles, transfers, sightseeing and other travel services.
• Communicate booking confirmations, payment receipts, travel vouchers and trip updates via phone, SMS, WhatsApp or email.
• Provide customer support before, during and after your trip.
• Send offers, deals and travel updates (only if you have opted in — you may unsubscribe at any time).
• Improve our Website, packages and services based on usage patterns and feedback.
• Comply with legal, tax and regulatory requirements.

We never sell or rent your personal information to anyone. We share your details only when it is necessary to deliver the services you have booked:

• Travel suppliers – hotels, transport/cab operators, activity providers and local partners need traveller names, contact numbers and ID details to confirm your reservations.
• Visa & documentation partners – for international packages where you opt for visa assistance.
• Payment gateways – such as Razorpay/UPI providers, who process payments on secure platforms governed by their own privacy policies.
• Legal authorities – if required by law, court order or government request.

All partners receive only the minimum information required to fulfil your booking.

All online payments on BookMeraSafar are processed through secure, PCI-DSS compliant payment gateways (e.g. Razorpay, UPI). Your card numbers, CVV, OTPs and banking credentials are entered directly on the payment gateway and are never stored on our servers.

Our Website uses cookies and similar technologies to remember your preferences, keep the site functioning smoothly and understand how visitors use our pages. Cookies do not give us access to your device or any personal information beyond what you choose to share.

You can disable cookies through your browser settings; however, some features of the Website may not work properly without them.

We follow reasonable security practices to protect your information, including:

• SSL encryption (HTTPS) on all pages of the Website.
• Restricted access — your details are accessible only to authorised team members who need them to serve you.
• Secure, access-controlled hosting and regular monitoring of our systems.

While we take strong measures to protect your data, no method of transmission over the internet is 100% secure. We encourage you to share sensitive documents only through our official contact channels listed on this Website.

We retain your booking and enquiry information only for as long as it is needed to provide our services, handle any post-trip support or disputes, and meet legal, accounting and tax obligations under Indian law. After this period, your data is securely deleted or anonymised.

You have the right to:

• Access – request a copy of the personal information we hold about you.
• Correction – ask us to update or correct inaccurate details.
• Deletion – request deletion of your data, subject to legal retention requirements.
• Opt-out – unsubscribe from promotional messages at any time by replying "STOP" on WhatsApp/SMS or using the unsubscribe link in emails.

To exercise any of these rights, write to us at info@bookmerasafar.com or call +91-9289286968. We will respond within a reasonable time.

Our Website may contain links to third-party websites such as payment gateways, WhatsApp, social media pages or partner platforms. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before sharing any information.

Our services are intended for adults. We do not knowingly collect personal information directly from children under 18. Traveller details of minors are collected only from their parent or guardian as part of a family booking.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of the Website after changes are posted constitutes your acceptance of the revised policy.

If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please reach out to us: